+61 2 8999 1919 enquiries@taggle.com.au

MiWater Software Solution

Counting every drop 

Manage the flow of your H2O


MiWater is an integrated solution to manage and analyse water supply & consumption and related activities across the entirety of a water utility’s network. MiWater processes, interprets and integrates data received from Automated Metering Infrastructure (AMI) and other sources to provide water utilities control and oversight over their network infrastructure, from the whole of network perspective down to an individual domestic service.

The software was developed by Mackay Regional Council in partnership with Taggle Systems and Tyeware as part of the Council’s smart water initiative. It was designed to use data from smart water meters and other sensors to identify leaks, engage with consumers, and reduce water consumption in the region. 

The Council began development of MiWater in 2012 and the software is now used by 20 utilities and councils around Australia. Currently, over 110,000 homes and businesses are being monitored, making it the most successful smart water application in Australia.


Customer Management

MiWater is the management hub for metered consumption for a Water Utility. An approved user can manage individual water connections to identify leaks and high consumption with high currency and high granularity.

The system captures interactions made with the customer in relation to water consumption including functionality to report on network status and exceptions via map.

Network Management

The District Metered Area (DMA) module within MiWater is able to fully manage the most complex of water networks in order to partition network segments for reporting and analytics. Using AMR data from all meters within the DMA, an hourly mass balance can be performed to identify non‐revenue water through network leaks, as well as specific events such as short‐term unmetered consumption. Reports within MiWater can utilise AMR data to highlight network pressure differentials, and reveal trends in customer behaviour based on season, property type and customer profile.

Customer Portal

MiWater now includes a fully‐featured customer web portal which was released in February 2015. This portal will permit property owners, tenants and real‐estate agents to gain access to water consumption data in a secure, moderated environment. Within this solution, each user is able to configure and activate their own alerts for high consumption, high cost or leak detection and then to receive such alerts via SMS or email. The portal also includes a fully‐features mobile web application. 


Sewer Level Monitoring

MiSewer is a specialised analytics platform designed to monitor and manage the performance of sewer networks.

Using the data from low-cost sensors including level sensors, rain gauges, weather monitoring devices, odour and gas sensors, the MiSewer application can assist in understanding the performance of the network and help identify the root-causes and locations of inflow and infiltration. 

Detect and Prevent Sewer Overflow

Using a network of fixed location, low-cost, low-power sewer levels sensors, MiSewer can identify patterns of sewer levels, and detect unexpected rises in the sewer manholes before there is a discharge event and they impact the public.

Mapping sewer levels across the network provides spatial context for understanding the performance of the network.

Identify the Causes of Sewer Overflow

MiSewer uses information from local catchment rainfall to correlate sewer levels, and help detect and prevent the causes of sewer overflows, including chokes, rainwater inflow, groundwater infiltration and tidal inflows.

Plan and Monitor Preventative Maintenance

MiSewer helps operators and engineers plan preventative maintenance programs such as smoke-testing, resealing manholes, relining pipes and flushing sewer lines.  MiSewer also helps monitor the effectiveness of these maintenance programs to better manage maintenance programs in the future.